Fast Shipping - Huge Stocks Secure Online Ordering


Who are you and what do you do?

We are a supplier of temperature and time/temperature sensitive indicators for use in environments where a permanent record of temperature achievement is required or low cost continuous monitoring of surface temperature is necessary. We started out in the food industry, supplying time/temperature indicators for use in steam retorts. In recent years we have seen the product range expand and our indicators now find their way to an increasing variety of customers in all kinds of industries.

Why should I buy from you?

We set out from day one to supply best-of-breed products and back it up with experience and knowledge about how and where the products can be used. We have often advised a customer not to buy a product because we know the indicator won't work reliably in the application environment. We don't have a huge catalogue and we don't carry thousands of products we focus on what we know works and stick with it. We have a great deal of experience accumulated over many years about how these things work, so we try to make sure you buy something that meets your needs. If you need any advice, just email us.

I've placed an order. How long will it take to reach me?

This one varies a little. Some products like the Chillchecker take 5 weeks to manufacture and ship. If you are based in the UK and the product is a stock item, the most you will normally wait is 4 days for shipment. Some of the labels we sell activate at low temperatures. To avoid this happening in transit we often avoid shipping over a weekend, when the movements or storage of a consignment cannot be accounted for reliably.

I've ordered indicators that react at 29ºC won't they react in transit and be useless when they get here?

We ship low temperature indicators in protective frozen gel packs that should be cold enough to ensure that you receive everything in good condition. If this isn't the case then let us know and we'll replace the unused, reacted labels immediately. Make sure you put them in a refrigerator as soon as you receive them and apply them whilst wearing latex or nitrile gloves. Rather surprisingly, we have recorded surface temperatures of 85ºC on a car dashboard on a sunny day outside our offices, so sometimes no amount of gel packs will protect the labels.

I'm located in the USA. How will you ship my order?

We actually ship a lot of items to our many customers in the US from the Steritec facility in Englewood, Colorado. This keeps transit time shorter and shipping costs down. For anything else, we ship using one of three methods: UPS (Worldwide), Interlink DPD (UK and Europe) and Royal Mail (UK and Worldwide for our smallest items). Our personnel have extensive experience of working in the airfreight industry so we try to choose service providers that are reliable, quick and good value. We can ship collect if you prefer, and use FedEx, UPS, DHL and several others. We don't charge over the odds for shipping, what we pay is what you pay, and we review the performance of our couriers constantly! If you have a bad experience, we'd like to know about it so we can make changes to improve our service.

I need a label / tag that is a bit bigger, with my own text, in a colour that matches our corporate logo - can you make me something?

We'll try! We have a lot of customers for whom we make indicators that are slightly different in some way. Email us what you want made and we'll see what we can do. There are some basic size, colour and quantity parameters within which we have to work but lots of variations are possible. Expect a charge for any unusual shapes or bespoke text as we may need to make cutters and configure print which adds to the costs though often we can use one of the many existing cutters to keep costs down.

Can you send me some samples?

Yes, though please note we don't keep samples of every product due to varying shelf life issues. We can usually get something to you quickly that will enable you to evaluate the product properly to see if it meets your needs.

How do I know my card details are safe?

We use Sagepay (formerly known as Protx) to process online card transactions. Information about Sagepay can be found at Any card details received in house are destroyed as soon as your payment has been successfully processed.